Find answers to common questions about EasyVend delivery and order management software, including customer and product setup, recurring orders, delivery rounds, MiniVend Web, online customer ordering, invoices, payments, reports and accounting integrations.
EasyVend supports route-based delivery and wholesale businesses, including water delivery, bakery, dairy, ice, food, beverage and other distribution operations.
About EasyVend Delivery and Order Management Software
What is EasyVend?
EasyVend is delivery and order management software that helps businesses manage customers, products, orders, recurring deliveries, delivery rounds, invoices, payments and reports from one system.
EasyVend can also connect with supported accounting, eCommerce and route optimisation platforms.
What types of businesses use EasyVend?
EasyVend is designed for businesses that take customer orders and deliver products on scheduled or recurring routes.
This can include:
• Water delivery businesses
• Bakeries and food distributors
• Dairy and refrigerated delivery businesses
• Ice suppliers
• Beverage distributors
• Gas delivery businesses
• Wholesale product distributors
• Businesses that manage returnable containers or rental equipment
The available setup can be adjusted depending on the products, delivery process and invoicing requirements of the business.
What is the difference between EasyVend, MiniVend Web and the EasyVend eCommerce Website?
• EasyVend is used by office and administration staff to manage customers, products, orders, delivery rounds, invoicing, payments and reports.
• MiniVend Web is used by drivers and delivery staff to view deliveries, enter delivered quantities, add products, record payments and complete deliveries while on the road.
• EasyVend eCommerce Website is an online customer ordering portal that allows customers to place their own orders using a computer, phone or tablet.
Can EasyVend manage recurring customer orders and deliveries?
Yes. EasyVend can manage recurring orders and scheduled deliveries using:
• Standard Orders
• Build To orders
• Customer Rounds
• Order Rounds
• Delivery schedules
• Delivery sequences
These features can help reduce repeated order entry for customers who receive regular deliveries.
Related guide: [Standard Orders and Build To Orders Guide]
Can EasyVend manage delivery rounds?
Yes. Customers and individual orders can be assigned to delivery Rounds.
The Customer Round records the customer's usual delivery route. The Order Round can be changed when an individual order needs to be delivered on a different route.
Can EasyVend manage returnable containers?
Yes. EasyVend can record and report on returnable container movements associated with customer transactions.
The Container Transaction Report can be used to review container deliveries, returns and customer container balances.
Related guide: [Container Transaction Report Guide]
Does EasyVend require an internet connection?
EasyVend Web, MiniVend Web and the EasyVend eCommerce Website require an active internet connection.
The legacy MiniVend App can continue working offline and synchronise when the device reconnects. MiniVend Web does not currently support offline use.
Can EasyVend connect to an external AI tool or custom application?
EasyVend does not currently provide a public-facing API that external AI tools or custom applications can connect to directly.
Please contact JealTech Support to discuss the required workflow and any supported integration options.
How do I contact EasyVend Support?
For assistance with EasyVend, MiniVend Web, online ordering, integrations or account setup, please contact JealTech Support at 02 9188 4470 or support@jealtech.com.au
When reporting an issue, include:
1. The EasyVend Vendor ID.
2. The customer, product or order affected.
3. The order or invoice number, where applicable.
4. The date the issue occurred.
5. A screenshot of any error message.
6. The steps completed before the issue occurred.
Providing these details helps the support team investigate the issue more efficiently.
Can I request a new EasyVend feature?
Yes. New feature requests can be submitted to JealTech Support for review.
Please include:
1. A description of the current process.
2. The problem the requested feature would solve.
3. An example of the expected result.
4. How often the feature would be used.
5. Whether it applies to all customers or only selected customers, products or orders.
Feature requests are reviewed based on their broader use, technical requirements and possible impact on existing EasyVend processes.
Requests can be logged here: https://www.easyvend.com.au/change-request/
How do I update the credit card used for my EasyVend subscription?
To update the payment details for an EasyVend subscription:
1. Open Account.
2. Select Subscription.
3. Select Update Direct Debit Detail.
4. Select Credit Card
5. Enter the new card details
6. Save the changes.
EasyVend Customer and Product Management
What information is required to import customers into EasyVend?
Where available, include the following information in the customer import file:
• Unique Customer Code or Record ID
• Customer or Company Name
• Contact Name
• Email Address
• Phone Number
• Mobile Number
• Street Address
• Suburb or City
• State
• Postcode
• Delivery Round
• Delivery sequence
• Price Level
• Payment Terms
• Tax details
Customer information should be separated into individual columns wherever possible.
How can I prevent duplicate customers when importing data into EasyVend?
Each customer should have a unique Record ID or Customer Code.
Before importing customer data, check for records with:
• The same customer or company name.
• The same delivery address.
• The same email address.
• The same phone number.
• Different Record IDs for the same customer.
• Missing customer or company names.
Duplicate customer records should be reviewed and consolidated before the import where possible.
Can an EasyVend Customer Code contain letters and numbers?
Yes. EasyVend supports alphanumeric Customer Codes.
For example:
• CUST001
• NSW105
• A1002
Each Customer Code should be unique and should not be reused for another customer.
What information is required to import products into EasyVend?
Where available, include:
• Unique Product Code
• Product Name
• Product Category
• Supplier
• List Price
• Cost Price
• Tax Type
• Units Per Crate
• External ID
• Shopify SKU, where applicable
• Website visibility information
Products that cannot be matched or imported may need to be added manually.
What happens when a product is missing from an EasyVend import?
A product may not be imported when required information is missing, the Product Code is duplicated or the product does not exist in the supplied source file.
Review the import results and add any missing products manually where required.
How do I make a product available to a customer in MiniVend Web?
The product can be added to the customer's product list in EasyVend.
For products ordered regularly, the product can also be added to the customer's:
• Standard Order; or
• Build To list.
This allows the product to appear automatically instead of requiring the driver to select Add Product during every delivery.
Can a product be added to multiple customers at once?
A bulk update may be available where the same product needs to be added to a large number of customers.
Please contact JealTech Support and provide:
• The Product Code.
• The Product Name.
• The customers who should receive the product.
• Whether the product should be added to the customer product list, Standard Order or Build To list.
• Any default quantity required.
How do I hide products from the EasyVend eCommerce Website?
Products can be hidden by setting their product category to Offline.
Products assigned to an Offline category will not normally appear on the EasyVend eCommerce Website.
Can an Offline product category still be displayed to selected customers?
Yes. Use Offline Exceptions to allow selected customers to view and order products from an Offline category.
This is useful when a product category should only be available to approved customers.
Related guide: [Managing Product Categories and Offline Exceptions]
EasyVend Orders, Recurring Deliveries and Delivery Rounds
How do I prepare EasyVend for the next delivery day?
A typical delivery preparation process is:
1. Import the required Standard Orders for the delivery date.
2. Review manually entered orders.
3. Review orders received from the EasyVend eCommerce Website or an integration.
4. Confirm the Order Round.
5. Confirm the delivery sequence.
6. Assign the required Truck or MiniVend user.
7. Review the deliveries in the EasyVend Delivery screen.
8. Confirm the deliveries are available in MiniVend Web.
Complete these steps before the driver begins the delivery run.
What is a Standard Order in EasyVend?
A Standard Order is a reusable list of products and quantities normally ordered by a customer.
When the Standard Order is imported, EasyVend creates an order using the saved products and quantities.
Standard Orders are suitable for customers who normally receive fixed or recurring product quantities.
What is a Build To order in EasyVend?
A Build To order records the target quantity that should be available at the customer's location.
When the Build To order is imported:
1. The products are added to the delivery.
2. The target quantity is displayed.
3. The driver checks the stock currently available.
4. The driver enters the quantity required to return the customer to the target quantity.
For example, if the Build To quantity is 10 and the customer has 4 remaining, the driver delivers 6.
What is the difference between Standard Orders and Build To orders?
Use Standard Orders when the customer normally receives a fixed quantity.
Use Build To when the delivery quantity depends on how much stock remains at the customer's location.
Build To orders are commonly used for:
• Freezer fill deliveries.
• Stock replenishment.
• Consignment stock.
• Product displays.
• Customer locations with changing stock levels.
Do Standard Orders automatically create EasyVend orders?
Standard Orders must normally be imported for the required delivery date.
Some EasyVend configurations may include an automated Standard Order process. Confirm your setup before relying on the orders to be created automatically.
Can an imported Standard Order be changed?
Yes. Once the Standard Order has been imported, the resulting order can be reviewed and edited before the delivery is completed.
Changes made to the imported order do not automatically change the customer's saved Standard Order.
Update the saved Standard Order separately when the customer's recurring products or quantities need to change.
Why is a customer not appearing on the EasyVend delivery list?
Check the following:
1. Confirm an order exists for the selected delivery date.
2. Confirm the Standard Order has been imported.
3. Confirm the order has the correct Order Round.
4. Confirm the correct delivery date is selected.
5. Check whether the Delivery Sequence screen is showing Customer mode or Order mode.
6. Clear any search, date or Round filters.
7. Confirm the order has not already been completed or cancelled.
8. Confirm the MiniVend user has access to the required customers or Round.
What is the difference between Customer mode and Order mode in Delivery Sequence?
Customer mode displays customers, including customers who may not have an order for the selected date.
Order mode displays only customers who have an order for the selected date.
This can include:
• Imported Standard Orders.
• Manually entered orders.
• EasyVend eCommerce Website orders.
• Shopify orders.
• Orders received through another supported integration.
Use Order mode when arranging the delivery sequence for confirmed orders.
What is the difference between a Customer Round and an Order Round?
The Customer Round is the customer's usual or default delivery Round.
The Order Round is the Round assigned to a particular order.
The Order Round can be changed when an individual order needs to be delivered on a different run. Changing the Order Round does not automatically change the customer's usual Customer Round.
Can an EasyVend order be assigned to a different delivery Round?
Yes. Change the Order Round when an individual order needs to be moved to another route or driver.
This can be used for:
• Temporary delivery changes.
• Additional delivery runs.
• Driver availability changes.
• Urgent orders.
• Moving one delivery without changing the customer's usual Round.
What happens when an EasyVend order does not have a Round?
An order without a Round may not appear correctly in the expected MiniVend Web delivery list.
Assign the correct Order Round before the driver begins the delivery run.
Which Round does EasyVend use when batch printing invoices and dockets?
Invoice batch printing generally uses the Customer Round.
Docket batch printing generally uses the Order Round.
Review both fields when an order has been moved temporarily to another delivery run.
What happens when a delivery is not completed?
An order that is not marked as delivered remains open in EasyVend.
The order can then be completed at a later time.
Can I create an EasyVend order without a delivery date?
EasyVend orders normally require a delivery date.
For online customer orders, the Customer Order Do Not Require Delivery Date setting can be enabled where customers should be able to submit an order without selecting a delivery date.
Office staff can then review the order and assign the required delivery date.
Can EasyVend manage weekly, fortnightly or four-weekly deliveries?
Yes. Separate delivery Rounds and Standard Order schedules can be used for different delivery frequencies.
For example:
• Weekly deliveries.
• Fortnightly deliveries.
• Four-weekly deliveries.
• Different days of the week.
• Different geographic delivery areas.
Can a MiniVend Web driver add a product during a delivery?
Yes. The driver can select Add Product where the required product is not already included in the order.
For products ordered regularly, add the product to the customer's product list, Standard Order or Build To list so it appears automatically.
Can a Batch Number be entered during an EasyVend delivery?
Yes. The Batch Number field is available in MiniVend Web.
The Batch Number field is not available in the legacy MiniVend App.
Can one default Batch Number be applied to an entire delivery day?
Batch Numbers can vary between products and orders.
A single default Batch Number for every product delivered on the same day is not currently available as a standard EasyVend setting.
The relevant Batch Number can be entered in MiniVend Web where required.
How do I record sponsored, donated or free products in EasyVend?
Create the order as usual, then:
1. Add the required product.
2. Set the Unit Price to 0.00.
3. Add SPONSORED, DONATED or another suitable note to the line description or Purchase Order field.
4. Print or email the docket where required.
Where a zero-value invoice is required, generate it from the EasyVend Print Invoice screen or customer record.
MiniVend Web Mobile Delivery Software
What is MiniVend Web?
MiniVend Web is EasyVend's browser-based mobile delivery system for drivers and delivery staff.
Drivers can use MiniVend Web to:
• View assigned deliveries.
• View customer information.
• Enter delivered quantities.
• Add products.
• Record payments.
• Enter Batch Numbers.
• Generate delivery dockets.
• Complete and release deliveries.
Related guide: [MiniVend Web User Guide]
What is the difference between MiniVend Web and the legacy MiniVend App?
MiniVend Web is the current browser-based delivery option and receives information from EasyVend while connected to the internet.
The legacy MiniVend App can work offline and synchronise when the device reconnects.
MiniVend Web also includes functions that are not available in the legacy app, including access to the Batch Number field.
Does MiniVend Web work offline?
No. MiniVend Web requires an active internet connection.
Where reliable mobile internet is not available, review the delivery requirements before changing from the legacy MiniVend App.
How do I enable MiniVend Web for a user?
To allow a user to access MiniVend Web:
1. Open the MiniVend user setup in EasyVend.
2. Edit the required user.
3. Untick MV Native App Only.
4. Review the user's Round and customer access.
5. Save the changes.
6. Confirm the user can log in to MiniVend Web.
Why can a MiniVend Web driver see all customers?
The Load All Customers option may be enabled for the user.
To restrict the user to the customers included in their assigned deliveries or Round:
1. Open the MiniVend user setup in EasyVend.
2. Edit the required user.
3. Untick Load All Customers.
4. Save the changes.
The customer's order and Round must be prepared in EasyVend before the delivery appears in MiniVend Web.
Why can a MiniVend Web user not see a delivery?
Check that:
1. The order has the correct delivery date.
2. The order has an Order Round.
3. The Standard Order has been imported.
4. The delivery is assigned to the correct user or Truck.
5. The user has access to the required Round.
6. Load All Customers is configured correctly.
7. The order is still open.
8. The device has an active internet connection.
Can MiniVend Web orders be created for a future delivery date?
Yes. An order can be created from the customer screen and assigned to the required future delivery date.
What does Release Delivery mean in MiniVend Web?
Release Delivery is the final step used after the driver has completed the deliveries for the run.
Only release the delivery after confirming that all required:
• Orders have been reviewed.
• Quantities have been entered.
• Payments have been recorded.
• Delivery details have been completed.
Can Release Delivery be disabled?
No. Release Delivery is part of the MiniVend Web completion process and cannot currently be disabled.
What should I do if a MiniVend Web delivery was released too early?
A user with the appropriate EasyVend access can review the delivery status and reopen or reload the delivery.
Confirm any completed orders, invoices and payments before returning the delivery to the driver.
How do I reprint a delivery docket from MiniVend Web?
Open the required order or delivery and generate the PDF docket.
The PDF can then be viewed, printed or shared using the options available on the device.
Reprinting through the legacy MiniVend App is not being actively maintained. The PDF docket in MiniVend Web is the recommended option.
What printers are compatible with MiniVend Web?
MiniVend Web supports printers that can be accessed through the device's browser and operating system, including compatible:
• Wi-Fi printers.
• Wi-Fi Direct printers.
• Network printers.
Bluetooth-only printers previously used with the legacy MiniVend App may not be compatible with MiniVend Web.
Confirm that the printer and device are connected to the same network or Wi-Fi Direct connection before printing.
Related guide: [MiniVend Web Printer Guide]
Is the Batch Number field available in MiniVend Web?
Yes. The Batch Number field is available in MiniVend Web.
The field is not available in the legacy MiniVend App.
Can MiniVend Web generate a zero-value invoice?
A zero-value order cannot normally be invoiced from the MiniVend Web order screen.
Where an invoice is required, use:
• The Print Invoice screen in EasyVend; or
• Generate Invoice from the customer record.
A delivery docket can still be generated where an invoice is not required.
Can MiniVend Web drivers be prevented from editing Customer Details or Standard Orders?
MiniVend Web does not currently have separate permissions to prevent a user from editing Customer Details or Standard Orders while allowing access to all other MiniVend functions.
Users with access to these areas should be advised to make changes only when required.
EasyVend eCommerce Website and Online Customer Ordering
What is the EasyVend eCommerce Website?
The EasyVend eCommerce Website is a mobile-friendly online ordering portal that allows customers to place orders using a computer, phone or tablet.
Customers can log in, view available products, enter quantities and submit their orders online.
Related guide: [EasyVend eCommerce Website User Manual]
Do customers need to install an app to use the EasyVend eCommerce Website?
No. Customers can open the EasyVend eCommerce Website using a supported browser.
A shortcut can also be added to the phone's Home Screen so the website opens in a similar way to an app.
Is the EasyVend Orders App still supported?
The EasyVend Orders App is linked to Version 1 of the EasyVend website.
The app is still working; however, it is no longer being maintained and no further updates are being made.
Customers using the EasyVend eCommerce Website do not need the EasyVend Orders App because the website is already mobile-friendly.
For information about upgrading from Version 1 to the EasyVend eCommerce Website, please contact JealTech Support.
What is the difference between the Version 1 website and the EasyVend eCommerce Website?
Version 1 uses the EasyVend Orders App for mobile ordering.
The EasyVend eCommerce Website is mobile-friendly and can be opened directly using a phone or tablet browser.
A shortcut can be added to the customer's Home Screen so the EasyVend eCommerce Website opens in a similar way to an installed app.
How does an iPhone user add the EasyVend eCommerce Website to their Home Screen?
1. Open the EasyVend eCommerce Website in Safari.
2. Tap the Share button.
3. Scroll down and select Add to Home Screen.
4. Confirm the shortcut name.
5. Turn on Open as Web App, where this option is displayed.
6. Tap Add.
The EasyVend website shortcut will appear on the iPhone Home Screen.
How does an Android user add the EasyVend eCommerce Website to their Home Screen?
1. Open the EasyVend eCommerce Website in Google Chrome.
2. Tap the three-dot menu.
3. Select Install app or Add to Home screen.
4. Select Install or Add to confirm.
The EasyVend website shortcut will appear on the Android Home Screen.
The wording may vary depending on the phone and Chrome version.
Can I set a minimum dollar value for EasyVend online orders?
Yes. EasyVend supports a Minimum Online Order $ setting.
A default minimum online order value can be configured for the website.
Can I require customers to order a minimum combined quantity?
EasyVend does not currently support a combined minimum quantity across all products before checkout, particularly where selected products must be excluded from the calculation.
For example, a rule requiring a total of 15 products while exempting selected products cannot currently be configured as a standard online ordering rule.
A message or banner can be added to the website to advise customers of the minimum quantity requirement. Orders may then need to be reviewed by staff.
Can selected customers be exempt from the online ordering cut-off time?
The standard online order cut-off applies to all customers.
Customer-specific cut-off time exemptions are not currently available.
Can selected customers view products hidden from the eCommerce Website?
Yes. Set the product category to Offline, then use Offline Exceptions for the customers who are allowed to view and order those products.
Can online customers place an order without selecting a delivery date?
Yes, where the Customer Order Do Not Require Delivery Date setting is enabled.
The order can be submitted without a delivery date and reviewed by office staff before it is assigned to a delivery run.
Can an online order fee be applied only to selected customers?
Yes. The Auto Order Fee can be configured for selected customers where required.
Review the customer setup and create a new test order after enabling the fee.
Why was the Service and Handling Fee not added to an online order?
Check that:
1. The Service and Handling Fee is enabled.
2. The required customer is included in the setup.
3. The fee amount is correct.
4. The applicable order settings are correct.
5. The changes have been saved.
6. The order was created after the setup was updated.
Create a new test order to confirm the fee is being applied.
Contact JealTech Support if the setup appears correct but the fee is still missing.
EasyVend Invoices, Payments and Reports
How do I generate an invoice for a zero-value EasyVend order?
A zero-value invoice may not be available from the MiniVend Web order screen.
Generate the invoice using either:
• The Print Invoice screen; or
• Generate Invoice from the customer record.
Can the Tax Invoice wording be changed on EasyVend documents?
EasyVend uses standard document labels for invoices and other transaction documents.
The Tax Invoice wording cannot currently be changed through the usual EasyVend settings.
Contact JealTech Support where a document template needs to be reviewed.
How do I record an overpayment in EasyVend?
To record an overpayment:
Where a payment was previously reconciled incorrectly, the reconciliation may need to be undone before the corrected transaction can be matched.
Related guide: [Handling Customer Overpayments in EasyVend]
Why is an EasyVend report too wide when printed?
Export the report to Excel and adjust the layout before printing:
1. Export the report as an Excel file.
2. Adjust the column widths.
3. Remove columns or rows that are not required.
4. Change the page orientation to Landscape where appropriate.
5. Set the print area.
6. Save or export the adjusted report as a PDF.
This is particularly useful for production, loader and delivery reports with a large number of columns.
What is the EasyVend Production by Run report?
The Production by Run report groups the required product quantities by production or delivery Run.
It can assist with:
• Production preparation.
• Crate calculations.
• Loader preparation.
• Reviewing quantities by Run.
• Preparing products for the next delivery day.
The accuracy of the report depends on the product, quantity and Run information recorded in EasyVend.
Related guide: [Production by Run Report Guide]
Why does a Service and Handling Fee appear in a production report?
A Service and Handling Fee may be stored as an order line.
This can cause it to appear in reports that include all order items.
Where the fee is not required for production, export the report to Excel and remove the line before printing.
Where can I review returnable container movements in EasyVend?
Use the Container Transaction Report to review container movements recorded against customers.
The report can assist with checking:
• Containers delivered.
• Containers returned.
• Customer container balances.
• Individual container transactions.
• Transactions within a selected date range.
Why are invoices and dockets grouped differently when batch printing?
Invoice batch printing generally follows the Customer Round.
Docket batch printing generally follows the Order Round.
Review both fields where an order has been moved temporarily to a different delivery run.
EasyVend Xero and MYOB Accounting Integrations
Does EasyVend integrate with Xero?
Yes. EasyVend supports integration with Xero for applicable customer, invoice, receipt and accounting information.
The integration must be configured before live transactions are synchronised.
This includes reviewing:
• Tax mappings.
• Account mappings.
• Conversion dates.
• Invoice numbering.
• Customer information.
• Product or order line synchronisation settings.
Related guide: [EasyVend Xero Integration Guide]
Why has a new EasyVend customer not appeared in Xero?
EasyVend customers are normally sent to Xero when they have a transaction that needs to be synchronised.
Creating a customer in EasyVend does not automatically send the customer to Xero before a transaction exists.
Will EasyVend transactions dated before the Xero conversion date synchronise?
No. Transactions dated before the configured conversion date are not normally synchronised.
Also check the Xero lock period, as transactions within a locked period may not be accepted.
Can EasyVend import individual opening balance transactions from Xero?
EasyVend can record an opening balance total.
It does not normally import the complete historical transaction list that makes up the opening balance.
Historical invoice and payment details should remain available in the accounting system.
Do EasyVend and Xero tax rates need to match?
Yes. The applicable EasyVend Tax Types should be mapped to the corresponding Xero tax rates before transactions are synchronised.
Incorrect or missing tax mappings may prevent a transaction from synchronising correctly.
What does Sync Invoice Item As mean in EasyVend?
The Sync Invoice Item As setting controls how EasyVend invoice lines are sent to the accounting system.
Depending on the configuration, invoice lines may be synchronised using:
• EasyVend Order information; or
• Individual EasyVend Product information.
Confirm the required accounting and reporting result before changing this setting.
What does Sync Invoice Number As mean in EasyVend?
The Sync Invoice Number As setting controls whether the EasyVend invoice number is sent to the accounting system as the:
• Invoice Number; or
• Confirm the required numbering process with the person responsible for the accounting system.
Why do EasyVend and Xero sales reports show different totals?
EasyVend reports may use the Delivery Date, while the Xero Profit and Loss report may use the Invoice Date.
An order delivered on one date and invoiced on another can therefore appear in different reporting periods.
When comparing EasyVend and Xero:
1. Confirm both reports use the same date range.
2. Confirm whether Delivery Date or Invoice Date is being used.
3. Check for transactions dated across two reporting periods.
4. Confirm whether GST is included or excluded.
5. Check for credits, adjustments or unsynchronised transactions.
How should an EasyVend overpayment be synchronised to Xero?
Create and allocate the receipt in EasyVend first, then synchronise it to Xero.
Match the payment to the applicable invoice or invoices in Xero and leave the remaining amount as an overpayment or credit.
Where the payment has already been reconciled incorrectly, undo the reconciliation before matching the corrected transaction.
Can MYOB assign the invoice number instead of EasyVend?
Yes. The integration can be configured so MYOB assigns the invoice number where required.
Confirm the invoice numbering setting before synchronising live transactions.
EasyVend and SolBox Route Optimisation Integration
Does EasyVend integrate with SolBox?
Yes. EasyVend can exchange supported order and route information with SolBox.
SolBox is used for route planning and optimisation, while EasyVend and MiniVend Web are used to manage the order and delivery workflow.
Does the EasyVend and SolBox integration synchronise automatically in real time?
The current EasyVend and SolBox workflow uses the available Sync action to transfer the required information between the systems.
It is not designed as a continuous, full-day, two-way real-time synchronisation process.
What is the recommended EasyVend and SolBox workflow?
A typical workflow is:
1. Create or import the required orders in EasyVend.
2. Synchronise the orders to SolBox.
3. Complete the route optimisation in SolBox.
4. Synchronise the updated route information back to EasyVend.
5. Use MiniVend Web to complete the deliveries.
6. Synchronise any required updates after the route has been completed.
Should drivers complete deliveries in SolBox or MiniVend Web?
SolBox is used for route planning and optimisation.
MiniVend Web is the recommended system for drivers to complete the delivery process, including:
• Viewing customers and orders.
• Entering delivered quantities.
• Adding products.
• Recording payments.
• Generating dockets.
• Finalising deliveries.
Why does the EasyVend and SolBox integration require a manual Sync action?
The integration is structured around preparing and optimising a delivery run before the driver begins deliveries.
The Sync action allows the user to control when order and route information is transferred. This reduces the risk of route information changing unexpectedly while deliveries are being completed.
EasyVend Shopify Integration
Does EasyVend integrate with Shopify?
Yes. EasyVend can import Shopify orders through the supported Shopify integration.
Shopify orders can be imported using the automatic real-time process. A manual import option is also available where an order needs to be checked or imported again.
Related guide: [EasyVend Shopify Integration Guide]
How does EasyVend match Shopify products?
EasyVend first uses the Shopify SKU to match the EasyVend Product Code.
Where a suitable Product Code match is not available, the product name may also be used during the matching process.
For the most reliable result, keep the Shopify SKU and EasyVend Product Code the same.
What happens when a Shopify product does not exist in EasyVend?
Where no matching EasyVend product is found, the integration may create a basic EasyVend product record using the next available Product Code.
Review the new product before processing further orders, including its:
• Product Name.
• List Price.
• Cost Price.
• Tax Type.
• Shopify SKU.
• External ID.
Why was a duplicate Shopify product created in EasyVend?
A duplicate product may be created when:
• The Shopify SKU does not match the EasyVend Product Code.
• The product name is different.
• The existing EasyVend product does not have a matching SKU or External ID.
• The Shopify item was changed after the original mapping was created.
• More than one EasyVend product uses similar information.
Update the Shopify SKU and EasyVend Product Code so they match before importing further orders.
What should I do when a Shopify order does not import into EasyVend?
1. Confirm the Shopify integration is connected.
2. Confirm the order has not already been imported.
3. Review the order for missing or unmatched products.
4. Correct any Product Code or SKU issues.
5. Try the manual import.
6. Record the Shopify Order Number.
7. Record any displayed error message.
Contact JealTech Support if both automatic and manual import continue to fail.